All our UK deliveries are only £3.95 no matter how many products we deliver anywhere in mainland UK. We also deliver to other European countries, please see our rates below.
Our delivery fee is an absolute bargain and is far cheaper than any of our competitors, please take this into account when comparing product prices.
Where do we deliver to?
We deliver nationwide to the UK, the island of Ireland, Austria, Benelux Countries, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Norway, Poland, Portugal, Spain, Slovakia, Slovenia, Sweden and Switzerland. Please see our delivery rates below:
£3.95 - The United Kingdom and Island of Ireland (Highlands and Islands may incur a surcharge, please contact us on 0044 1788 298 795 for details)
£9.95 - Austria, Belguim, The Netherlands, Luxembourg, Denmark, France, Germany, Switzerland.
£19.95 - Czech Republic, Hungary, Italy, Poland, Slovakia, Slovenia, Sweden.
£24.95 - Finland, Norway, Portugal, Spain.
How long does delivery take?
Stock permitting we aim to dispatch your goods within 1 - 2 working days of receiving your order. The average time taken from order to delivery is 4 - 5 days in the UK and Ireland, and up to 6 working days for France, Germany and the Benelux countries.
Can I track the parcel myself?
When the order has been dispatched we will provide you with a tracking number for your shipment, you will be able to log on to the Parcel Force website and see where your parcel is at any time. You can also call the office on 01788 298 795 or email firstname.lastname@example.org if you need more information.
What If I'm not in at time of delivery?
The driver will leave a note with the depot contact number. Delivery can be arranged for the next day or a later date. The driver will not leave the parcel without a signature however they can leave your parcel with a neighbour if instructed to do so in our notes section at the checkout stage on the website. Alternatively if you are not home after Parcelforce/GLS have attempted delivery on 2 consecutive days they will leave a note to let you know that your parcel has been left at your local Post Office for collection.
I'm ordering several items, do they all arrive at the same time?
All items dispatched at the same time will normally be delivered in one delivery. The exceptions are bulk bags of soil or compost which comes in a separate delivery using a different delivery company.
What if my parcel is damaged or I wish to return the goods I have ordered?
Contact our office on 01788 298 795 and we will arrange collection and refund or replacement of faulty or damaged goods free of charge. We have a 'no quibble' policy on damages and will replace immediately once we receive an emailed photo of the damaged item.
If you wish to return an undamaged item for any reason we do charge a collection fee which may vary depending on the number of parcels, each case is different so please call us to arrange. We promise to keep returns fees fair and as low as possible. To arrange a return please contact our sales team on 01788 298 795